Small businesses in search of customizing their sales pipeline can try Zendesk.

As CRM software, it acts as a highly competitive sales strategy tool that can collaborate across the departments.

Zendesk is famous for its use among the sales, marketing, and support teams. The software centralized the data so that communications with a customer are clear. For small businesses, the entry-level plan sounds reasonable option. It includes are the necessary core features that a small business or startup may require.

If you buy an upper-level plan, then you can enjoy the perks of upgraded document storage space, sales forecasting, and advanced call analytics, etc.

Pricing: Starts from EUR19


Some of the primary key features are as follows;

• Ticket case management

Users can manage the workflow with SLA management, ticket collaborating, generate automatic responses, and keep in touch with the customer database.

• Mobile support

The software is easy to access even on smartphones, which makes the mobile version user-friendly. Users can use the software with ease despite the geographical differences.

• Reporting and analytics

The dashboard is simple and allows the user to track the sales, create forecasts and evaluate the reports by the end of the fiscal year. Also, they can keep a straight record of all the reports for the past year in cloud storage.

• Communication channels

The software allows email collaborations, offers live customer support, and also can be integrated with social media platforms.